HELP & SUPPORT
How can we help?
Search FAQs or message the SOULSPHERE team.
Getting Started
What is SOULSPHERE?
How do I create my profile?
Is SOULSPHERE free?
What devices does it work on?
Fit Scan
What can I scan?
How many free scans do I get?
Do my scans get shared?
Why did a scan fail?
Referrals & Bonus
How do referrals work?
Did my friend's signup count?
Why didn't I get the bonus?
Aura System
How does aura work?
How do I lose aura?
Where do I see my rank?
AI Twin
What is a twin?
How do I train my twin?
Who can talk to my twin?
Does my twin keep memory?
STARK
What is STARK?
How do I trigger STARK hands-free?
STARK sounds female — how do I fix it?
Is STARK private?
Chat & Groups
How do I start a chat?
How do I invite friends to a group?
Someone is bothering me — what do I do?
Account
How do I upgrade to Pro?
Can I cancel Pro anytime?
How do I change my username or avatar?
How do I delete my account?
Contact
Still need help?
Usually within 24 hours 💜
Email us
Report a bug
soulsphere.support@gmail.com
We read every message 💜